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3 Steps for Getting Off the Tools While Scaling Your Aussie Business

Running a small service-based business in Australia can feel like a never-ending game of whack-a-mole – endless tasks demanding your constant attention. But what if you could step back from the tools, create a thriving business, and still make it to school pick-up? Here’s how:

1. Systemise: From Mayhem to Mastery
 
Why Bother with Systems?
Ever feel like your business is running you instead of the other way around? Do you dream of a predictable, reliable business? That’s the magic of systemising. It transforms chaotic days into smooth operations, empowering your team and giving you peace of mind. Think of it as swapping a fast-paced bushwalk for a relaxing stroll along the beach – same goal, but a much smoother journey!
 
How to Systemise: Building Your Business Blueprint
  • Process Prioritisation: Pinpoint your key workflows – the everyday tasks that keep your business running. These are your prime candidates for systemisation.
  • SOP Creation: Develop Standard Operating Procedures (SOPs) – detailed instructions for each task, ensuring consistency and quality, regardless of who’s at the helm.
  • Mindset Shift: Embrace the power of structure! It’s not about rigidity; it’s about creating a framework for success that empowers your team and frees you up for the bigger picture.
 
The Outcome: A Thriving Ecosystem
With clear and efficient systems in place, your team gains confidence and autonomy, your customers enjoy a consistent, reliable experience, and you’re free to focus on sustainable, strategic growth.
 
2. Automate: Smart Work, Not Hard Work
 
Automating with Purpose, Not Just Because You Can
Automation can be a game-changer, but it’s not a magic bullet. Think of it as adding high-tech tools to your toolbox, not replacing the entire shed. Automation complements good systems, not replaces them. Start small, choose wisely, and always consider the human element.
 
Navigating the Automation Landscape
  • Spotting Automation Opportunities: Identify repetitive tasks within your established systems – these are ripe for automation.
  • Choosing the Right Tools: Consider user-friendliness, integration, and ongoing maintenance needs. Remember, automation should enhance the customer experience, not detract from it.
  • Management & Budget: Determine who will manage the automation in your business and how you will budget for it.
  • Starting Small & Scaling Up: Begin with one or two simple automations and build from there. This allows you to refine your approach and avoid overwhelming your team.

 

The Payoff: Efficiency Boost & More Time for What Matters
Automation takes care of the mundane, freeing you and your team to focus on higher-level tasks, like building relationships and growing your business.
 
3. Delegate: Empowering Your Team for Collective Success
 
Delegation: It’s Not Just About Offloading Tasks
Delegation is a powerful tool for growth. It empowers your team, expands your capacity, and allows you to focus on strategic leadership.
 
Mastering the Art of Delegation
  • Cultivating the Right Mindset: Trust your team and focus on outcomes, not micromanaging every step.
  • Communicating the Vision: Share your delegation goals with your team, creating a culture of trust and collaboration.
  • Setting Clear Expectations: Utilise existing SOPs and templates to ensure everyone understands their responsibilities and desired outcomes.
  • Providing Ongoing Support & Feedback: Offer guidance without micromanaging. Foster a culture of open communication where mistakes are seen as learning opportunities, not failures.
 
What You’ll Achieve: Growth, Scalability & Shared Success
With a skilled and empowered team, you can confidently take on new challenges, expand your offerings, and watch your business flourish.
 
Beyond Systems & Processes: Living the Dream
While efficient operations might seem mundane, they’re the key to unlocking a life beyond the business grind. Imagine having time for date nights, attending your kids’ school events, and simply enjoying the freedom to live a fulfilling life – that’s the true power of getting off the tools.

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Colleen B.
We have worked with Empire Virtual Support for over 2 years now and couldn’t be happier with the results!Empire not only created us a new logo, but took our basic and not very engaging website and transformed it into one that is professional and fun. The feedback from both our clients and staff has been overwhelmingly positive. We’ve noticed an increase in inquiries since the updates were made. Working with the team was a breeze; they understood exactly what we needed and spoke in simple terms that made the entire process hassle-free.We have also worked with Empire to improve our operations seeking guidance and implementation support to optimise our tech stack. Beyond this, the support we’ve received for administration has truly lightened the load for us as a small business.More recently, the Empire has supported us with social media content and ads with great results.Overall, Empire Virtual Support has made a significant positive impact on our business. We highly recommend their services to anyone looking to upgrade business processes or marketing!
Sue W.
Having a team of Australian-based administration, providing one-on-one support for me, has been essential. Without Empire Virtual Support, there’s no way I could have mobilised Live Work Cancer.Empire Virtual Support has brought the capability to ensure I can deliver my services to my customers. It’s been a really great pleasure to work with Charlie and her team.Working with Charlie and the team has provided a mechanism for me to look after myself. My well-being and self-care are absolutely essential for me to be able to do the work I do.With Empire’s support, I’ve been able to work at a pace three to four times more than if I was doing it myself. I would have achieved less than 30% of what I’ve been able to do in partnership with Charlie and the team.Empire’s team brings a great suite of tools and technology to ensure I’ve got access to project statuses and deliverables. They research and find the best technology that aligns with my business needs.I just want to say thank you again for everything you do. It is a lonely space, and having this support behind me, with me, through me, is an amazing experience.What keeps me going is knowing I can do stuff, even when it’s hard. Having all my eggs in the basket of direct selling into corporate and government can be disappointing, but Empire’s support keeps me motivated.
Catherine L.
We highly recommend Empire Support to any business owner, Empire Support has set us up for future success. We know we can eventually sell our business or get it valued without anyone negotiating down because we have all the right systems in place but for now with the SOPs and VAs provided by Empire Support, we no longer need to worry about day-to-day operations. Everything is managed efficiently, and this has taken immense pressure off us. Give it a go, you won’t look back, we have the perfect work, life balance that makes us love our business again. Thanks to all the team at Empire Virtual Support.
Response from the owner: Oh thanks so much Catherine, we are so happy to play a small part of EIR’s future growth and success :)
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Response from the owner: Thanks Joel we appreciate you taking the time to share :)
Vanessa A.
The team at Empire are professional, experienced and always there when you need support. As a small business owner, having this level of support is a game changer. I highly recommend if you need to level up, connect with Charlie. Thank you team at Empire
Dhania M.
Before we engaged Empire Virtual Support, I was finding it really difficult to stay on top of all of the tasks that I needed to do. When I did have time, I was finding myself mentally depleted, and just not able to focus. As a business, we weren’t realising our full potential. We had this vision of what we wanted to be, but we weren’t taking the right steps or achieving that. So I really needed to find support, so that I could focus on that bigger-picture stuff.Now, I feel like I don’t have to worry, I can pass on tasks to people I trust who are really competent at what they do, really enjoy what they do and are so approachable. Each individual person that I’ve worked with at Empire has been able to collaborate with me in a way that understands what my business problem is, and provide solutions. I have found a lot more clarity in what it is that I need to focus on and can work on growing my business into the business that I want it to be. It has been an absolute weight off my mind having Empire along for this ride, I really feel like they’re part of the team. And they’re working towards these common goals with us. I keep finding new things for them to do and it always surprises me that it’s just so easy for them to just pick up and run with.Big thanks to Charlie and the team, highly recommend!
Valerie MacIver Public R.
Charlie and the team at Empire Virtual Support are like an extension of our team.We’ve worked together for more than four years – they are great with time management and full of ideas.Empire Virtual Support have helped to save time and money. It’s like having a weight lifted off your shoulders!
Kim B.
It is a relief to have found Empire Virtual Support’s services. They were recommended to me 3 years ago, and I haven’t looked back.I find the team responsive, skilled and thorough. I have been very happy with my website updates as they grasp what I have in mind. I can highly recommend their skills and warm, professional and personalised support.
Response from the owner: Delighted to support you Kim :)
Stella S.
For me, the value of working with Empire Virtual Support is that I am a lot less stressed. I can tell them what I want, and they make it happen. It’s wonderful because it’s a fraction of the price I would be paying if I had a full time employee. We’ve got a great relationship and I love that they’ve been able to do everything I have ever asked them to do. Working with Empire Virtual Support has helped me bring my business to another level!
Response from the owner: Thanks Stella, look forward to continuing to work together :)
Juliet D.
Charlie and the team from Empire Virtual Support are fantastic to work with, I highly recommended them.
Response from the owner: Thanks Juliet, we are glad to be able to support your wonderful business!
Rosie G.
Charlie has provided administrative support to my solo private practice for most of the past year – it has been such a pleasure to work with someone so switched on, intuitive and respectful. She has taken the time to get to know my business and set up effective communication systems. She works independently yet checks in with me and asks questions when needed. Highly recommend Empire Virtual Support .
Response from the owner: Thanks Rosie, a pleasure to be part of your team :)
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Fiona T.
We’ve been working with the team from Empire Virtual support for over a year now. We initially bought them on to support us in a marketing function, and since then, they have taken on a large number of responsibilities across the business. There’s actually very little in the business now that they are not across, and we get a really great consistency of experience and service, which has been amazing. Our experience is that every time someone is brought in, they’re in the right person for the task. The most valuable part of their support is the fact you’ve got all these skills in one place, it’s like having a dream team working alongside our inhouse team.Having Empire Virtual Support on our team just gives us so much more confidence to scale, we know that we going to be able to fulfil both our growth ambitions and the requirements of our clients. And that a really great place to be in, to not have to stress about delivering and also to do it in a financially sustainable way.From a personal perspective, as CEO and Founder, having Empire on the team has meant I can focus on the things I should be doing in this role; working on our vision, our positioning, continuing to innovate. I can be 100% focused on the future that is ahead of us and the growth ambitions I have for my business.
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