About Us

The Road to Optopia

A tale of matching business needs with skills and experience.

Founded by Charlie Clarke in 2018, Empire Virtual Support has evolved from a one-woman show, to a thriving business operations agency.  An operational overachiever since setting foot in an office, and now with over two decades of experience in executive assistance, administration, marketing, and a strong managerial background, Founder Charlie understands the real challenges of running a business.
Our journey, serving hundreds of clients, has led to two fundamental realisations:

Hence, we offer a 360-degree solution, covering everything from process design and development, to marketing strategy and execution, as well as administration and bookkeeping. Our team, consisting of knowledgeable, skilled and experienced specialists, collaborates to achieve outstanding results.

Today, our vision is for all our clients to reach what we affectionately call Optopia. Optopia represents an ideal business ecosystem with seamless operations, brought to life by our specialist team to add tangible value to each client’s unique business needs.

Experience Better Business Support

Experience Instant Relief and Productivity

Our Optopian Philosophy

What Drives Us

Sharing knowledge for good

Our commitment to knowledge isn’t just about staying updated on the latest systems, processes, and technologies—it’s about inspiring our clients to discover hidden value within their business. Our hunger for knowledge drives us, and it drives our mission to share knowledge for good.

Our commitment to knowledge extends to supporting charities under our pro bono program, ‘Knowledge For Good.’ We offer essential support, from process optimisation to tech stack enhancement, helping charities make a meaningful impact in their communities. 

Our ‘Make It Easy’ approach simplifies your experience as a business owner. We don’t just simplify complex tasks and processes, we take on responsibilities that would otherwise fall on your shoulders, relieving stress caused by time, skill, or will limitations. Furthermore, we ensure that working with us is effortless and efficient.

But we don’t stop there. Your experience working with us matters. We make it not just hassle-free but truly delightful. You have the power to handpick from a diverse range of service options, customised to suit your unique business needs, budget, and schedule. When we deliver those services, we do it in a way that’s nothing short of seamless and enjoyable. We’re here to make your life easier and your business brighter.

With a focus on simplification, we make it easy for you to choose from a range of service inclusions that match your business needs, budget, and schedule.

Communication, Innovation and Anticipation

‘Be Proactive’ is our commitment to driving change through proactive communication, innovation and anticipating your needs. We don’t just follow existing processes because it’s the way things have always been done. We actively seek improvements and innovations. Our forward-thinking approach anticipates your requirements and takes care of tasks behind the scenes, so you can focus on your business without the worry of remembering everything that needs to be done.

‘Be Proactive’ is our commitment to driving change through proactive communication, innovation and anticipating your needs. We don’t just follow existing processes because it’s the way things have always been done. We actively seek improvements and innovations. Our forward-thinking approach anticipates your requirements and takes care of tasks behind the scenes, so you can focus on your business without the worry of remembering everything that needs to be done.

Our proactive mindset ensures your business operates efficiently, seizes opportunities for growth and innovation, and maintains clear and efficient communication. We’re not just your support; we’re your proactive partners in success.

Curious about what's possible?

Or Not Sure Where to Begin?

Schedule a discovery call to explore your challenges and create a personalised action plan. Neglecting your operations leads to lost customers, frustrated teams and suppliers, and a one-way ticket to burnout.