Frequently Asked Questions
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Projects:
- 50% deposit upfront.
- 50% upon completion.
- For larger projects, progress invoices may apply.
Virtual CoOp Subscription:
- Monthly invoicing on the 1st for the upcoming month.
- Extra hours billed as 'Casual Hours' in the next invoice.
- If you have any questions, please feel free to contact us!
We support business owners in growth phases to optimise and execute their operations, safeguarding their freedom, flexibility, and family time.
Allocate approximately half a day to complete our questionnaire, participate in our workshop, and review the final report. These activities will be spread out over roughly 4 weeks.
You'll receive an operational playbook containing custom tactics to improve your business operations. It covers processes, technology and resourcing. You have the option to implement these tactics yourself or engage our team of specialists.
Based on our experience, a minimum of 20 hours per month is necessary to make a meaningful impact on your business. These hours can be utilised for our complete suite of Administrative and Marketing services. We also have a minimum commitment period of 3 months.
No, we are proudly 100% Australian-owned and operated. All our services are delivered by our Australia-based team.
We track time using a native time-tracker within our project management tool, ClickUp. Clients have access to their own dashboard, where they can view their monthly usage at any time.
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General
What does Empire Virtual Support do?
Empire Virtual Support provide a broad range of business support services, including marketing, administration, bookkeeping, customer service, operations, events, projects, web, design….
What does a Virtual Assistant Do?
Empire Virtual Support provide a broad range of business support services, including marketing, administration, bookkeeping, customer service, operations, events, projects, web, design….
What are the benefits of an agency approach to business support?
No one wants a jack of all trades and in all honesty, one person is highly unlikely to be qualified or experienced for the tasks required across the many functions of a business. Empire Virtual Support gives you access to a whole team of experts and the option for all work to be managed through one account manager.
What are the benefits of working with a contractor versus hiring a permanent employee
- Access to a team of experienced business support professionals, no one
- Choice of flexible Casual hours, or a Retainer the size of your choosing. This means more support when you needs it and no unnecessary costs when you don't.
- Contracted staff are more cost effective. Clients are not liable for overheads such as office space, furniture, equipment, PAYG, super, sick pay, holiday pay.
Are Australian virtual business support better than overseas VAs?
Engaging a VA from overseas may come with some cost benefits. However our team know the Australian business environment and communicate in a culturally relevant manner in your timezone.
Do you outsource client work overseas?
Absolutely not. We are proudly 100% Australian owned and operated. We offer local support and local knowledge.
Where are you located?
Absolutely not. We are proudly 100% Australian owned and operated. We offer local support and local knowledge.
Detailed
How does it actually work in practice?
Simple answer, technology! Let’s connect and we can tell you more.
In a post Covid world, the Zoom call is almost more common than the phone call. Yet, Virtual Assistants have been using this tecnology for years.
We use an ever-growing range of cloud-based tools for file storage and sharing, project management, marketing meaning tasks can be briefed and executed seamlessly from anywhere at anytime. Many clients also grant us access to internal specialised systems. Working remotely is no longer a barrier to success.
We work with you to find a solution that results in optimal outcomes for your business needs.
What is data privacy and security?
All Empire Virtual Support team members have signed a Non Disclosure Agreement. Additionally, we are always happy to sign a Non Disclosure Agreement with out clients.
All sensitive information, such as passwords and financial details, are stored in an encrypted password tool.
What happens on Public Holidays?
We love what we do, but all work and no play is not good for anyone. As such, we take all National Australian Public Holidays off, in addition to NSW Public Holidays.
We work with clients to ensure business continuity on these occasions.
How flexible are your services?
We offer various service agreements to suit the individual needs of our clients.
You can choose a retainer or any number of hours of your choosing so you know you have support for that many hours a month.
Or, you can opt to be casual, meaning you can do as many or as few hours as you like per month. No minimum.
Contact us today to discuss your needs.
Do you provide specialist services such as Graphic Design or Web Design?
Empire Support’s range of services is continually growing. And yes, we do offer specialist support. However, services such as Graphic Design and Web Design have custom pricing, that is agreed between Empire Virtual Support and the client before work commences.
How does invoicing work?
- For Retainer clients, we invoice at month end, for the month ahead.
- For Casual clients, we invoice at month end, for the month that has just passed.
- Payment terms are 14 days.
Clients are only liable for the agreed hourly rate. There is no additional cost for Superannuation, insurance, equipment, sick leave etc.
What types of payment do you accept?
We accept both Electronic Transfer and Credit Card (2% processing fee).
How does communication work?
We communicate with each client using their preferred method. Email, WhatApp, Messenger, Phone, Zoom, Project Management tools, Text, Carrier Pigeon….well maybe not that last one 😉
How do you track time spent on tasks?
All team members use an embedded time tracking tool to track time spent on each client’s account. You will only ever be invoiced for hours spent servicing your account. No breaks, no downtime.
How do I get started?
Check out our How It Works page for more details, or you can send us an enquiry and we will book in an initial chat to discuss your unique situation and how Empire Virtual Support can add value to your business.
What if I find it's not for me?
Absolutely not. We are proudly 100% Australian owned and operated. We offer local support and local knowledge.
