Kim Billington
Counsellor and Supervisor

Counselling Conversations

Upscale and Destress

Kim is a counsellor, clinical supervisor and trainer specialising in child and family counselling. For the past 30 years she has provided compassionate counselling to a diverse range of clients, while also currently working as a clinical supervisor with Monash University’s Master’s of Counselling students, among others. With an existing website that required content updates, and an increased need to upgrade her internal systems, Kim approached us to help maintain her website and establish new Practice Management software.

Lacking IT Skills

Kim freely admits that website development isn’t her strong suit. When her adult son started complaining that every conversation they had was to solve an IT problem, she knew it was time to get help with the technical side of her business. Having previously engaged a web designer who created her website, Kim had been upkeeping the web content herself – but she knew engaging a professional would take away the headache of maintaining something that wasn’t in her area of expertise.

Drifting priorities

With a focus on people and client delivery, Kim lacked the time to focus on the backend of her business. There were jobs she knew needed to be done… but when it isn’t your passion, and you have other tasks to attend to, it’s easy to let your priorities drift. After putting off her business management and website updates continuously, she decided to engage some outside support to help get things back on track.

Outdated Practice Management systems

Working in the industry for so many years, Kim had long established ways to manage client onboarding and ongoing practice management. However, she recognised that these systems were quite outdated and that it was time for a more contemporary approach. With neither the will nor skill to establish new Practice Management software herself, a professional support team was required to take on this task.

Ongoing website support

While Kim was happy with the overall design of her website, new content was needed to keep the website up to date. Our specialist web development team worked with Kim to update the content on her website, and continue to provide ongoing support when new content needs to be uploaded or technical issues arise.

Expert advice

Desiring to upscale certain aspects of her business, Empire Virtual Support provided a sounding board for Kim to bounce ideas off and receive creative input into her web content and practice management. Kim no longer has to rely on her son for IT support and advice but instead has a wealth of experience and knowledge ready to tap into with a simple email or phone call.

A new Practice Management System

After a detailed review of Kim’s current practice management process and the functionality she would like in a new platform, our team recommended she set her business up with a Power Diary account. From importing all existing data across to setting up internal data such as products and services to setting up form templates, the Empire Virtual Support team established a set up for ease of use well into the future.

User-friendly, future-proof systems

With a brand-new Practice Management system ready to go, Kim now has everything she needs to maintain client relationships and appointments. Our team specifically chose the software and set up that would suit Kim’s business needs while providing the best user experience possible – and on-call support when it’s needed.

An up-to-date online presence

Updating Kim’s website with the most current information and service offerings, Kim now has an up to date web presence to reach potential clients while promoting her books and counselling expertise. A good balance of past experience and current endeavours, Kim’s simple website provides all the information she requested, with room for future growth as needed.

Support when it’s needed most

Having engaged Empire Virtual Support for a batch of website content and to set up Power Diary, she is now able to engage our services when and as she needs them. Recently thanking our team for their responsiveness, Kim knows she can dial up or dial down our support as she needs it, giving her peace of mind that expert support is on hand when she needs it most.

From Chaotica to Optopia

Real Stories. Real Impact.

ExcellentEmpire Virtual Support5.0★★★★★ Based on 10 reviews fromSee all reviewsJoel S. ★★★★★ Charlie and the team at Empire are fantastic! They deliver a very high quality service and advice, always with a smile on their face.Whenever I throw a problem at Empire team it’s sorted quickly and to a very high standard. I would recommend them to anybody looking for virtual assistance and bookkeeping services.Response from the ownerThanks Joel we appreciate you taking the time to share :) Vanessa A. ★★★★★ The team at Empire are professional, experienced and always there when you need support. As a small business owner, having this level of support is a game changer. I highly recommend if you need to level up, connect with Charlie. Thank you team at EmpireDhania M. ★★★★★ Before we engaged Empire Virtual Support, I was finding it really difficult to stay on top of all of the tasks that I needed to do. When I did have time, I was finding myself mentally depleted, and just not able to focus. As a business, we weren’t realising our full potential. We had this vision of what we wanted to be, but we weren’t taking the right steps or achieving that. So I really needed to find support, so that I could focus on that bigger-picture stuff.Now, I feel like I don’t have to worry, I can pass on tasks to people I trust who are really competent at what they do, really enjoy what they do and are so approachable. Each individual person that I’ve worked with at Empire has been able to collaborate with me in a way that understands what my business problem is, and provide solutions. I have found a lot more clarity in what it is that I need to focus on and can work on growing my business into the business that I want it to be. It has been an absolute weight off my mind having Empire along for this ride, I really feel like they’re part of the team. And they’re working towards these common goals with us. I keep finding new things for them to do and it always surprises me that it’s just so easy for them to just pick up and run with.Big thanks to Charlie and the team, highly recommend!Valerie MacIver Public R. ★★★★★ Charlie and the team at Empire Virtual Support are like an extension of our team.We’ve worked together for more than four years – they are great with time management and full of ideas.Empire Virtual Support have helped to save time and money. It’s like having a weight lifted off your shoulders!Kim B. ★★★★★ It is a relief to have found Empire Virtual Support’s services. They were recommended to me 3 years ago, and I haven’t looked back.I find the team responsive, skilled and thorough. I have been very happy with my website updates as they grasp what I have in mind. I can highly recommend their skills and warm, professional and personalised support.Response from the ownerDelighted to support you Kim :) Stella S. ★★★★★ For me, the value of working with Empire Virtual Support is that I am a lot less stressed. I can tell them what I want, and they make it happen. It’s wonderful because it’s a fraction of the price I would be paying if I had a full time employee. We’ve got a great relationship and I love that they’ve been able to do everything I have ever asked them to do. Working with Empire Virtual Support has helped me bring my business to another level!Response from the ownerThanks Stella, look forward to continuing to work together :) Juliet D. ★★★★★ Charlie and the team from Empire Virtual Support are fantastic to work with, I highly recommended them.Response from the ownerThanks Juliet, we are glad to be able to support your wonderful business! Rosie G. ★★★★★ Charlie has provided administrative support to my solo private practice for most of the past year – it has been such a pleasure to work with someone so switched on, intuitive and respectful. She has taken the time to get to know my business and set up effective communication systems. She works independently yet checks in with me and asks questions when needed. Highly recommend Empire Virtual Support .Response from the ownerThanks Rosie, a pleasure to be part of your team :) Linda M. ★★★★★ An incredible addition to my business. Super efficient, reliable and always thinking ahead. Thanks to Empire Virtual Support, we’ve implemented systems and platforms that we’ve put off for years because it was too onerous. They sorted it out in a matter of days! Fantastic attention to detail and a joy to have on the teamFiona T. ★★★★★ We’ve been working with the team from Empire Virtual support for over a year now. We initially bought them on to support us in a marketing function, and since then, they have taken on a large number of responsibilities across the business. There’s actually very little in the business now that they are not across, and we get a really great consistency of experience and service, which has been amazing. Our experience is that every time someone is brought in, they’re in the right person for the task. The most valuable part of their support is the fact you’ve got all these skills in one place, it’s like having a dream team working alongside our inhouse team.Having Empire Virtual Support on our team just gives us so much more confidence to scale, we know that we going to be able to fulfil both our growth ambitions and the requirements of our clients. And that a really great place to be in, to not have to stress about delivering and also to do it in a financially sustainable way.From a personal perspective, as CEO and Founder, having Empire on the team has meant I can focus on the things I should be doing in this role; working on our vision, our positioning, continuing to innovate. I can be 100% focused on the future that is ahead of us and the growth ambitions I have for my business.