Human Art

Conquering the chaos

Lisa is an executive coach, HX consultant and speaker passionate about helping individuals to thrive during times of uncertainty. As the Founder, CCO, and Principal Consultant of Human Art, she works with leaders and business professionals to give them the skills, support, and confidence to uncover their hidden potential and create a more desirable experience at work. With an expanding portfolio of clients, Leesa found she could no longer manage her business on her own and reached out to Empire Virtual Support for some

Feeling the time crunch

Like many business owners, Leesa found herself bogged down in the day-to-day work of running her business. Between working with her clients, doing her bookkeeping, and managing all administrative tasks at Human Art, there simply weren’t enough hours in the day for Leesa to do it all, and she was beginning to feel burnt out.

Limited capacity for organisation and strategic planning

Being overwhelmed with the day-to-day work of her organisation, Leesa found she didn’t have the time or mental capacity to organise her business the way she would like, or strategically plan for the future. With various duties coming at her from different directions, she required support to sort through the haze and prioritise business activities.

Reactivity over proactivity

Cascading from her lack of time and inability to plan ahead, Leesa found that she consistently ran into problems that she had to fix as they came up, with no real contingencies for when issues arose. Stuck in a whirlwind of ‘just getting the job done’, she had no capacity to proactively plan for business growth or how to overcome small-business hiccups.

An administrative takeover

The first step in freeing up Leesa’s time was to take over a large portion of the administrative and bookkeeping tasks in the business. We allocated Leesa a dedicated bookkeeper to manage her books and a virtual assistant to help streamline processes, perform administrative tasks, and offer general support for Leesa and her business.

A new tool suite to streamline the business

Experts in business management and workflows, our team provided Leesa with a range of options for tools and technologies to help streamline the administrative aspects of her business. Based on our own experience with these services, we recommended the best software to support Human Art’s ways of operating, and then set up and implemented those new tools.

Proactive business solutions

Wanting to expand Human Art and promote her IP, we worked with Leesa to better understand her business, including the issues she was facing and her goals for the future. We then helped Leesa strategise, providing her with a good understanding of where her business sits in the current market, and a forward-thinking radar to help her business grow.

Efficient, time-saving processes and procedures

With new tools and processes in place, Leesa has a smooth operating rhythm she uses across her portfolio of clients, and is much more aware of where things are at in her business. Daily tasks have been put into a hierarchy of prioritisation, so there is no stress of not meeting deadlines or needing to work overtime to get the job done.

Regaining a sense of control

With a team of virtual assistants at her side, Leesa has regained a sense of control over her business, moving from flustered to unfazed. Leesa no longer needs to spend hours on day-to-day administrative tasks, but has achieved balance between her work and personal life. She is happy to start each day fresh, with a good sense of what the day will hold, before leaving her desk behind to enjoy time with her family.

Strategic planning for the future

Thanks to Empire Virtual Support’s help, Leesa has both the time and mental clarity to work on the business, rather than just in the business. She is able to focus her time on working with her clients, expanding her business, and developing a strategic plan for sustainable business growth.

From Chaotica to Optopia

Real Stories. Real Impact.

ExcellentEmpire Virtual Support5.0★★★★★ Based on 10 reviews fromSee all reviewsJoel S. ★★★★★ Charlie and the team at Empire are fantastic! They deliver a very high quality service and advice, always with a smile on their face.Whenever I throw a problem at Empire team it’s sorted quickly and to a very high standard. I would recommend them to anybody looking for virtual assistance and bookkeeping services.Response from the ownerThanks Joel we appreciate you taking the time to share :) Vanessa A. ★★★★★ The team at Empire are professional, experienced and always there when you need support. As a small business owner, having this level of support is a game changer. I highly recommend if you need to level up, connect with Charlie. Thank you team at EmpireDhania M. ★★★★★ Before we engaged Empire Virtual Support, I was finding it really difficult to stay on top of all of the tasks that I needed to do. When I did have time, I was finding myself mentally depleted, and just not able to focus. As a business, we weren’t realising our full potential. We had this vision of what we wanted to be, but we weren’t taking the right steps or achieving that. So I really needed to find support, so that I could focus on that bigger-picture stuff.Now, I feel like I don’t have to worry, I can pass on tasks to people I trust who are really competent at what they do, really enjoy what they do and are so approachable. Each individual person that I’ve worked with at Empire has been able to collaborate with me in a way that understands what my business problem is, and provide solutions. I have found a lot more clarity in what it is that I need to focus on and can work on growing my business into the business that I want it to be. It has been an absolute weight off my mind having Empire along for this ride, I really feel like they’re part of the team. And they’re working towards these common goals with us. I keep finding new things for them to do and it always surprises me that it’s just so easy for them to just pick up and run with.Big thanks to Charlie and the team, highly recommend!Valerie MacIver Public R. ★★★★★ Charlie and the team at Empire Virtual Support are like an extension of our team.We’ve worked together for more than four years – they are great with time management and full of ideas.Empire Virtual Support have helped to save time and money. It’s like having a weight lifted off your shoulders!Kim B. ★★★★★ It is a relief to have found Empire Virtual Support’s services. They were recommended to me 3 years ago, and I haven’t looked back.I find the team responsive, skilled and thorough. I have been very happy with my website updates as they grasp what I have in mind. I can highly recommend their skills and warm, professional and personalised support.Response from the ownerDelighted to support you Kim :) Stella S. ★★★★★ For me, the value of working with Empire Virtual Support is that I am a lot less stressed. I can tell them what I want, and they make it happen. It’s wonderful because it’s a fraction of the price I would be paying if I had a full time employee. We’ve got a great relationship and I love that they’ve been able to do everything I have ever asked them to do. Working with Empire Virtual Support has helped me bring my business to another level!Response from the ownerThanks Stella, look forward to continuing to work together :) Juliet D. ★★★★★ Charlie and the team from Empire Virtual Support are fantastic to work with, I highly recommended them.Response from the ownerThanks Juliet, we are glad to be able to support your wonderful business! Rosie G. ★★★★★ Charlie has provided administrative support to my solo private practice for most of the past year – it has been such a pleasure to work with someone so switched on, intuitive and respectful. She has taken the time to get to know my business and set up effective communication systems. She works independently yet checks in with me and asks questions when needed. Highly recommend Empire Virtual Support .Response from the ownerThanks Rosie, a pleasure to be part of your team :) Linda M. ★★★★★ An incredible addition to my business. Super efficient, reliable and always thinking ahead. Thanks to Empire Virtual Support, we’ve implemented systems and platforms that we’ve put off for years because it was too onerous. They sorted it out in a matter of days! Fantastic attention to detail and a joy to have on the teamFiona T. ★★★★★ We’ve been working with the team from Empire Virtual support for over a year now. We initially bought them on to support us in a marketing function, and since then, they have taken on a large number of responsibilities across the business. There’s actually very little in the business now that they are not across, and we get a really great consistency of experience and service, which has been amazing. Our experience is that every time someone is brought in, they’re in the right person for the task. The most valuable part of their support is the fact you’ve got all these skills in one place, it’s like having a dream team working alongside our inhouse team.Having Empire Virtual Support on our team just gives us so much more confidence to scale, we know that we going to be able to fulfil both our growth ambitions and the requirements of our clients. And that a really great place to be in, to not have to stress about delivering and also to do it in a financially sustainable way.From a personal perspective, as CEO and Founder, having Empire on the team has meant I can focus on the things I should be doing in this role; working on our vision, our positioning, continuing to innovate. I can be 100% focused on the future that is ahead of us and the growth ambitions I have for my business.