Privacy Policy

The following document sets forth the Privacy Policy for Empire Virtual Support website, www.empirevirtualsupport.com.au.

Empire Virtual Support is committed to providing you with the best possible customer service experience. Empire Virtual Support is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Standard Terms and Conditions for use of this website

Please read this document carefully before accessing this website. By accessing this website you agree to be bound by the Terms and Conditions set forth below. If you do not wish to be bound by these Terms and Conditions, you may not access this website.

2. Disclaimer

Empire Virtual Support tries to keep the information on this website accurate and up-to-date.

Empire Virtual Support does not accept liability for any loss or damages incurred by relying on:

the information or advice on this website (in whatever form)
information or advice obtained from external sites by following links on this website.

It is the responsibility of persons accessing this website to assess the relevance and accuracy of its content.

3. Collection of your personal information

There are many aspects of the site that can be viewed without providing personal information, however, for access to future Empire Virtual Support customer support features you are required to submit personally identifiable information. This may include but not limited to when you contact us from our site you will be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.

4. Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Empire Virtual Support takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

5. Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

6. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

third parties where you consent to the use or disclosure; and
where required or authorised by law.

7. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of one year.

8. Viruses Etc

The Owners will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this website to your computer systems of viruses, worms, trojan horses or other destructive items, however, caused such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.

9. Copyright

This website contains copyright material, trade names and other proprietary information, including but not limited to, design, text, graphics and software. The entire contents of this website are protected by copyright law. Empire Virtual Support own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part except as provided below.

You may download information from this website for personal use only. Except as otherwise expressly permitted under copyright law, no copyright, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner.

In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

You acknowledge that you do not acquire any ownership rights by downloading copyright material.

10. Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Empire Virtual Support does not make any representation as to the security, quality or propriety of any website which may be accessed through this website. Linked websites accessed through this website are independent websites over which Empire Virtual Support do not exercise any control, whether financial, editorial or of any other kind and are not in anyway endorsed by Empire Virtual Support.

Accordingly, Empire Virtual Support have no responsibility or liability to you in respect of any products or services purchased or obtained by you from any such linked website nor in respect of the use of any personally identifying information by any such linked websites.

11. Changes to this Privacy Policy

Empire Virtual Support reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

12. Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Empire Virtual Support reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

13. Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

14. Complaints

You can lodge a complaint with us about any breach of our Privacy Policy and our privacy obligations to you by contacting us.

15. Your Consent

By using our site, you consent to our websites privacy policy.

16. Compliance

Empire Virtual Support complies with the new Australia Privacy Principles.

17. Privacy Policy Enquiries

Empire Virtual Support welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 0458 072 555

E-mail: charlie@empirevirtualsupport.com.au

Chaotic overload to profitable + Stress-Free

Clients love us + our amazing results

Excellent

Empire Virtual Support

5.0

Based on 13 reviews

See all reviews

Colleen B.

We have worked with Empire Virtual Support for over 2 years now and couldn’t be happier with the results!Empire not only created us a new logo, but took our basic and not very engaging website and transformed it into one that is professional and fun. The feedback from both our clients and staff has been overwhelmingly positive. We’ve noticed an increase in inquiries since the updates were made. Working with the team was a breeze; they understood exactly what we needed and spoke in simple terms that made the entire process hassle-free.We have also worked with Empire to improve our operations seeking guidance and implementation support to optimise our tech stack. Beyond this, the support we’ve received for administration has truly lightened the load for us as a small business.More recently, the Empire has supported us with social media content and ads with great results.Overall, Empire Virtual Support has made a significant positive impact on our business. We highly recommend their services to anyone looking to upgrade business processes or marketing!

Sue W.

Having a team of Australian-based administration, providing one-on-one support for me, has been essential. Without Empire Virtual Support, there’s no way I could have mobilised Live Work Cancer.Empire Virtual Support has brought the capability to ensure I can deliver my services to my customers. It’s been a really great pleasure to work with Charlie and her team.Working with Charlie and the team has provided a mechanism for me to look after myself. My well-being and self-care are absolutely essential for me to be able to do the work I do.With Empire’s support, I’ve been able to work at a pace three to four times more than if I was doing it myself. I would have achieved less than 30% of what I’ve been able to do in partnership with Charlie and the team.Empire’s team brings a great suite of tools and technology to ensure I’ve got access to project statuses and deliverables. They research and find the best technology that aligns with my business needs.I just want to say thank you again for everything you do. It is a lonely space, and having this support behind me, with me, through me, is an amazing experience.What keeps me going is knowing I can do stuff, even when it’s hard. Having all my eggs in the basket of direct selling into corporate and government can be disappointing, but Empire’s support keeps me motivated.

Catherine L.

We highly recommend Empire Support to any business owner, Empire Support has set us up for future success. We know we can eventually sell our business or get it valued without anyone negotiating down because we have all the right systems in place but for now with the SOPs and VAs provided by Empire Support, we no longer need to worry about day-to-day operations. Everything is managed efficiently, and this has taken immense pressure off us. Give it a go, you won’t look back, we have the perfect work, life balance that makes us love our business again. Thanks to all the team at Empire Virtual Support.

Response from the owner: Oh thanks so much Catherine, we are so happy to play a small part of EIR’s future growth and success :)

Joel S.

Charlie and the team at Empire are fantastic! They deliver a very high quality service and advice, always with a smile on their face.Whenever I throw a problem at Empire team it’s sorted quickly and to a very high standard. I would recommend them to anybody looking for virtual assistance and bookkeeping services.

Response from the owner: Thanks Joel we appreciate you taking the time to share :)

Vanessa A.

The team at Empire are professional, experienced and always there when you need support. As a small business owner, having this level of support is a game changer. I highly recommend if you need to level up, connect with Charlie. Thank you team at Empire

Dhania M.

Before we engaged Empire Virtual Support, I was finding it really difficult to stay on top of all of the tasks that I needed to do. When I did have time, I was finding myself mentally depleted, and just not able to focus. As a business, we weren’t realising our full potential. We had this vision of what we wanted to be, but we weren’t taking the right steps or achieving that. So I really needed to find support, so that I could focus on that bigger-picture stuff.Now, I feel like I don’t have to worry, I can pass on tasks to people I trust who are really competent at what they do, really enjoy what they do and are so approachable. Each individual person that I’ve worked with at Empire has been able to collaborate with me in a way that understands what my business problem is, and provide solutions. I have found a lot more clarity in what it is that I need to focus on and can work on growing my business into the business that I want it to be. It has been an absolute weight off my mind having Empire along for this ride, I really feel like they’re part of the team. And they’re working towards these common goals with us. I keep finding new things for them to do and it always surprises me that it’s just so easy for them to just pick up and run with.Big thanks to Charlie and the team, highly recommend!

Valerie MacIver Public R.

Charlie and the team at Empire Virtual Support are like an extension of our team.We’ve worked together for more than four years – they are great with time management and full of ideas.Empire Virtual Support have helped to save time and money. It’s like having a weight lifted off your shoulders!

Kim B.

It is a relief to have found Empire Virtual Support’s services. They were recommended to me 3 years ago, and I haven’t looked back.I find the team responsive, skilled and thorough. I have been very happy with my website updates as they grasp what I have in mind. I can highly recommend their skills and warm, professional and personalised support.

Response from the owner: Delighted to support you Kim :)

Stella S.

For me, the value of working with Empire Virtual Support is that I am a lot less stressed. I can tell them what I want, and they make it happen. It’s wonderful because it’s a fraction of the price I would be paying if I had a full time employee. We’ve got a great relationship and I love that they’ve been able to do everything I have ever asked them to do. Working with Empire Virtual Support has helped me bring my business to another level!

Response from the owner: Thanks Stella, look forward to continuing to work together :)

Juliet D.

Charlie and the team from Empire Virtual Support are fantastic to work with, I highly recommended them.

Response from the owner: Thanks Juliet, we are glad to be able to support your wonderful business!

Rosie G.

Charlie has provided administrative support to my solo private practice for most of the past year – it has been such a pleasure to work with someone so switched on, intuitive and respectful. She has taken the time to get to know my business and set up effective communication systems. She works independently yet checks in with me and asks questions when needed. Highly recommend Empire Virtual Support .

Response from the owner: Thanks Rosie, a pleasure to be part of your team :)

Linda M.

An incredible addition to my business. Super efficient, reliable and always thinking ahead. Thanks to Empire Virtual Support, we’ve implemented systems and platforms that we’ve put off for years because it was too onerous. They sorted it out in a matter of days! Fantastic attention to detail and a joy to have on the team

Fiona T.

We’ve been working with the team from Empire Virtual support for over a year now. We initially bought them on to support us in a marketing function, and since then, they have taken on a large number of responsibilities across the business. There’s actually very little in the business now that they are not across, and we get a really great consistency of experience and service, which has been amazing. Our experience is that every time someone is brought in, they’re in the right person for the task. The most valuable part of their support is the fact you’ve got all these skills in one place, it’s like having a dream team working alongside our inhouse team.Having Empire Virtual Support on our team just gives us so much more confidence to scale, we know that we going to be able to fulfil both our growth ambitions and the requirements of our clients. And that a really great place to be in, to not have to stress about delivering and also to do it in a financially sustainable way.From a personal perspective, as CEO and Founder, having Empire on the team has meant I can focus on the things I should be doing in this role; working on our vision, our positioning, continuing to innovate. I can be 100% focused on the future that is ahead of us and the growth ambitions I have for my business.

Privacy Policy

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