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Category: Case Studies

Alex Coward, The People Factor

Alex Coward The People Factor Enhancing Business Efficiency and Growth Opportunities Alex is an executive-level HR practitioner, facilitator, and coach with a comprehensive background in developing and implementing strategic change programs across a diverse range of sectors including government, healthcare, finance, not-for-profit, and more. Amidst her rigourous schedule and commitments, Alex sought the specialised administrative […]

Janine Staunton, LemonCrush

Janine Staunton LemonCrush From overwhelm to thrive! Janine Staunton, the ADHD mind behind LemonCrush, embarked on a transformative journey with Empire Virtual Support to tackle the challenges plaguing her thriving business. Here’s how she overcame overwhelming tasks, resource shortages, and operational inconsistencies: https://youtu.be/71DwVeA6Gf4 The Challenges The Solutions The Results Feeling Overwhelmed: Janine was overwhelmed by […]

Melissa Grant
Ternity Group

Melissa GrantDirector of Operations Ternity Group improved systems and processes while managing complex customer needs Melissa is the Director of Operations at Ternity Group, a team of antenatal and parenting professionals who support families through pregnancy, birth, and early parenting with three platforms: Nourish Baby, Safe Sleep Space, and Sleep Smart. Overrun by operational tasks, […]

Kim Billington
Counselling Conversations

Kim BillingtonCounsellor and Supervisor Counselling Conversations Upscale and Destress Kim is a counsellor, clinical supervisor and trainer specialising in child and family counselling. For the past 30 years she has provided compassionate counselling to a diverse range of clients, while also currently working as a clinical supervisor with Monash University’s Master’s of Counselling students, among […]

Stella Stead
Above and Beyond

Stella SteadDirector Above and Beyond Consulting Clarity, confidence and composure With over 20 years’ experience in the childcare industry, Stella started Above and Beyond to empower educators into leadership positions, giving them the skills and knowledge to thrive and the confidence to lead outstanding organisations. As the sole operator of Above and Beyond, Stella approached […]

Valerie MacIver
VMPR

Valerie MacIverDirector Valerie MacIver Public Relations Reclaiming the hours in a day Founder of VMPR, Valerie has more than two decades of experience as a Publicist and Communications Professional, working with some of the biggest names in music and entertainment to publicise tours, album releases, events and more. As her business grew, Val found that […]

Rosanna Pajak
Birth Healing Collective

Rosanna Pajak Rosanna Pajak Psychology and Birth Healing Collective Sustainable growth for two businesses Rosanna is a clinical psychologist specialising in perinatal mental health, supporting women in pregnancy, birth and postpartum. She initially reached out to Empire Virtual Support for some administrative assistance with her private practice, Rosanna Pajak Psychology, in order to give her […]

Ashley McCarthy-Griffiths
Power of Engineering

Ashley McCarthy-GriffithsPresident Power of Engineering Empowering volunteers Ashley is the President of Power of Engineering, a not-for-profit organisation working to increase gender diversity in the engineering industry by empowering young people to embrace their creativity, diversity, and engineering mindset. The organisation runs one-day events with Year 9 and 10 high school students to demonstrate the […]

Leesa Tongoulidis
Human Art

Lisa Tongoulidis Human Art Conquering the chaos Lisa is an executive coach, HX consultant and speaker passionate about helping individuals to thrive during times of uncertainty. As the Founder, CCO, and Principal Consultant of Human Art, she works with leaders and business professionals to give them the skills, support, and confidence to uncover their hidden […]

From Chaotica to Optopia

Real Stories. Real Impact.

ExcellentEmpire Virtual Support5.0★★★★★ Based on 10 reviews fromSee all reviewsJoel S. ★★★★★ Charlie and the team at Empire are fantastic! They deliver a very high quality service and advice, always with a smile on their face.Whenever I throw a problem at Empire team it’s sorted quickly and to a very high standard. I would recommend them to anybody looking for virtual assistance and bookkeeping services.Response from the ownerThanks Joel we appreciate you taking the time to share :) Vanessa A. ★★★★★ The team at Empire are professional, experienced and always there when you need support. As a small business owner, having this level of support is a game changer. I highly recommend if you need to level up, connect with Charlie. Thank you team at EmpireDhania M. ★★★★★ Before we engaged Empire Virtual Support, I was finding it really difficult to stay on top of all of the tasks that I needed to do. When I did have time, I was finding myself mentally depleted, and just not able to focus. As a business, we weren’t realising our full potential. We had this vision of what we wanted to be, but we weren’t taking the right steps or achieving that. So I really needed to find support, so that I could focus on that bigger-picture stuff.Now, I feel like I don’t have to worry, I can pass on tasks to people I trust who are really competent at what they do, really enjoy what they do and are so approachable. Each individual person that I’ve worked with at Empire has been able to collaborate with me in a way that understands what my business problem is, and provide solutions. I have found a lot more clarity in what it is that I need to focus on and can work on growing my business into the business that I want it to be. It has been an absolute weight off my mind having Empire along for this ride, I really feel like they’re part of the team. And they’re working towards these common goals with us. I keep finding new things for them to do and it always surprises me that it’s just so easy for them to just pick up and run with.Big thanks to Charlie and the team, highly recommend!Valerie MacIver Public R. ★★★★★ Charlie and the team at Empire Virtual Support are like an extension of our team.We’ve worked together for more than four years – they are great with time management and full of ideas.Empire Virtual Support have helped to save time and money. It’s like having a weight lifted off your shoulders!Kim B. ★★★★★ It is a relief to have found Empire Virtual Support’s services. They were recommended to me 3 years ago, and I haven’t looked back.I find the team responsive, skilled and thorough. I have been very happy with my website updates as they grasp what I have in mind. I can highly recommend their skills and warm, professional and personalised support.Response from the ownerDelighted to support you Kim :) Stella S. ★★★★★ For me, the value of working with Empire Virtual Support is that I am a lot less stressed. I can tell them what I want, and they make it happen. It’s wonderful because it’s a fraction of the price I would be paying if I had a full time employee. We’ve got a great relationship and I love that they’ve been able to do everything I have ever asked them to do. Working with Empire Virtual Support has helped me bring my business to another level!Response from the ownerThanks Stella, look forward to continuing to work together :) Juliet D. ★★★★★ Charlie and the team from Empire Virtual Support are fantastic to work with, I highly recommended them.Response from the ownerThanks Juliet, we are glad to be able to support your wonderful business! Rosie G. ★★★★★ Charlie has provided administrative support to my solo private practice for most of the past year – it has been such a pleasure to work with someone so switched on, intuitive and respectful. She has taken the time to get to know my business and set up effective communication systems. She works independently yet checks in with me and asks questions when needed. Highly recommend Empire Virtual Support .Response from the ownerThanks Rosie, a pleasure to be part of your team :) Linda M. ★★★★★ An incredible addition to my business. Super efficient, reliable and always thinking ahead. Thanks to Empire Virtual Support, we’ve implemented systems and platforms that we’ve put off for years because it was too onerous. They sorted it out in a matter of days! Fantastic attention to detail and a joy to have on the teamFiona T. ★★★★★ We’ve been working with the team from Empire Virtual support for over a year now. We initially bought them on to support us in a marketing function, and since then, they have taken on a large number of responsibilities across the business. There’s actually very little in the business now that they are not across, and we get a really great consistency of experience and service, which has been amazing. Our experience is that every time someone is brought in, they’re in the right person for the task. The most valuable part of their support is the fact you’ve got all these skills in one place, it’s like having a dream team working alongside our inhouse team.Having Empire Virtual Support on our team just gives us so much more confidence to scale, we know that we going to be able to fulfil both our growth ambitions and the requirements of our clients. And that a really great place to be in, to not have to stress about delivering and also to do it in a financially sustainable way.From a personal perspective, as CEO and Founder, having Empire on the team has meant I can focus on the things I should be doing in this role; working on our vision, our positioning, continuing to innovate. I can be 100% focused on the future that is ahead of us and the growth ambitions I have for my business.js_loader

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